Information we collect
We collect information you submit, including identity, organization, role, email address, telephone number, service territory and onboarding responses. Authenticated services may also process charging requests, equipment and vehicle references, support cases, consent records, transaction evidence and security/audit events. Network Desk text and voice dialogue is transcribed. Signed-in web dialogue may be linked to the account; telephone dialogue may be linked to carrier-provided caller ID and, only with prior member consent, a verified profile; other web visitors receive a rotating pseudonymous security reference rather than a stored raw IP address.
How we use it
We use information to authenticate users, verify roles, operate and secure the network, respond to support requests, coordinate approved services, deliver consented communications, maintain records, investigate abuse, train and evaluate the Network Desk, comply with law and improve service reliability. Network Desk transcript contents and identity links are not published to investors.
Recognized caller routing
An authenticated user may separately verify a telephone number and consent to caller recognition. When that number calls InstantMegawatt, caller ID may be matched to a verified profile to prioritize the approved role and locate relevant support context. For a recognized member, we may save an approved topic category after that person clearly discusses it and display a related next-step card in the authenticated workspace. These member cards do not contain raw transcripts, caller wording or generated call summaries and can be dismissed by the member. Caller ID is routing evidence, not authentication: it does not reveal protected account information or authorize contracts, dispatch, payments, settlement changes or other operational actions. Recognition can be disabled from the authenticated workspace.
Mobile and transcript-delivery information
We do not sell mobile telephone information. We do not share mobile telephone information, SMS opt-in data, SMS consent or transcript-delivery email addresses with third parties or affiliates for their own marketing or promotional purposes. Communications providers may process information only as needed to deliver and secure the service. When a visitor requests a one-time browser Network Desk transcript by SMS or email, the confirmed destination and selected conversation text are sent to the applicable communications provider for delivery. Telephone-call transcript delivery is not offered. InstantMegawatt does not use a transcript destination for marketing or account creation and does not place transcript text in its normalized communications ledger.
Choice and consent
Transactional SMS enrollment and recognized caller routing are optional and separate from accepting these terms. Reply STOP to end text messages and HELP for assistance. You may also request correction, access or deletion subject to legal, safety, security and operational recordkeeping obligations.
Retention and security
We limit collection to the purposes described, use role-based access and audit controls, and retain communications metadata and operational evidence only as long as reasonably required for service, security, disputes, compliance and safety. Network Desk dialogue transcripts are retained for up to 90 days unless a legal, security or dispute hold requires longer retention. Transcript content and identity links are available only to the explicitly designated owner reviewer. Full call audio is not recorded by default; disclosed voicemail is recorded and transcribed for follow-up under the same controlled-access policy.
Contact
Privacy questions may be sent to privacy@instantmegawatt.com. This pre-release policy will be updated before commercial production if ownership, processing purposes or legal requirements change.